FAQ

Bettermind is truly the most convenient and affordable way to improve your mental health. Get matched with a qualified counsellor instantly with full anonymity, and get support covering a wide range of areas – from depression to anxiety – it literally couldn’t be easier to receive personal, professional help when you need it.


 

We know you care about your privacy, so we’re 100% committed to keeping your data anonymous, that’s why when you join we won’t ask for any of your personal information, your identity is your device so no one can hack your account or steal your data. Our service provides high-quality mental health support to anyone ages 18 and up.

 

HOW DOES BETTERMIND WORK?


 

We start you off with a few tokens to get started with no obligation to continue. Each token is used to send a message to your counsellor, each of which you will receive a thoughtful response from your counsellor. Our no tie in service allows you to get started with bettering your mental health with a single click. We are here to help everyone.


 

We start you off with some free messages for you to tell your counsellor what you’re dealing with at the moment and how they can help. Send your counsellor a text message from anywhere, at any time — you’ll hear back at least once a day, 5 days per week.


 

Unlike in-person therapy, which typically costs £60 for each weekly session, Bettermind is a pay per message service, starting at only £5/message. You can change counsellor or stop at any time.

 

IS BETTERMIND EFFECTIVE?

 

Online therapy has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt online therapy is as effective or better than in-person therapy. In another, individuals who did online therapy for only 2 months significantly improved symptoms of depression and anxiety.

 

WHO ARE THE BETTERMIND COUNSELLORS?

 

Bettermind’s qualified counsellors come from every corner of the UK who have been chacked against professional counselling bodies. They have experience treating the most common mental health issues, including depression, anxiety, substance use, stress, relationships, PTSD, and more.

 

IS BETTERMIND SECURE?

 

Your safety and security are our #1 priorities. Our technology is protected using SSL encryption and externally audited in compliance with the General Data Protection Regulation (GDPR).