Privacy Policy

(Effective Date July 20th 2020)

Bettermind is a service provided by Benamor Ltd. 

Age Requirements

We do not knowingly collect personal information from individuals under 18 years of age.

By using the Service, you represent that you are over 18 years of age. If you are under 18 years old, please do not use the Service, or provide any personal information to us

 

Bettermind takes your privacy seriously. 

Bettermind (Bettermind," "we," "us" and "our") provides therapeutic support services through a Messaging App.

The Privacy Policy informs you of your rights which is in line with EU General Data Protection Regulations (GDPR) as of May 25th 2018.  

Please review this Privacy Policy carefully and in its entirety. If you have questions about this Privacy Policy, contact us at support@benamor.co.uk

 

Your privacy is important to us so the Privacy Policy (“Privacy Policy”) lets you know your rights when using this Application.

Bettermind does not ask for any Personal information. In general, you can visit and use this Application without telling us personal information about yourself. 

 

However, anonymous data can also be classified as “personally identifiable information” if the data is used in connection with another type of data that can result in identifying a user. For example, you may believe that your profile in an app allows you anonymity if you don’t register your personal details. However, if the messaging (chat) includes your age, hometown, any part of your profile, or other interests, someone can compare the profile information to another list that has similar information and reasonably deduce who you are.

 

Safeguarding

If we are really concerned about you and think that you are at risk or danger, we will talk to you about the need for somebody outside the Bettermind team to know what has happened or what is happening to you.

We would only do this if:

  • Your life is at risk because of something you are doing

  • You are at risk from somebody else

  • You are a risk to somebody else

In these cases, your counsellor will ask you for your contact details so that they can refer you to the appropriate services or get the help you need.

Your PII will be stored on the Bettermind system and is only accessible to the Bettermind Team and the organisation you are being referred to.

 

We will always:

  • Seek your consent to pass over your details, although we will act to protect you if you are at risk of harm, if you tell us something which means you could pose a risk to others or if you are unable to give consent

  • Let you know whom we are passing details to and why

  • Keep you informed of any actions we intend to take

  • Where possible, we will work with you to agree with every step taken

 

YOUR DATA PROTECTION RIGHTS

You have the following rights in relation to your Data:

 

Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

 

Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

 

Right to erase - the right to request that we delete or remove your Data from our systems.

 

Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

Right to data portability - the right to request that we move, copy or transfer your Data.

 

Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

 

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at support@benamor.co.uk

 

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Your right to withdraw your consent – you have the right to withdraw consent if you have shared any personal identifiable information with us and we are able to identify you. You can withdraw your consent to share information at anytime. A request to withdraw consent should be sent to our Data Protection Officer. The contact email address is support@benamor.co.uk

Your Responsibilities

Users of the Services are responsible for maintaining the security or secure areas of any of the Services. 

Unauthorised Access 

Access to and use of secure areas of the Services are restricted to authorised users only. Unauthorised access to such areas or information is prohibited.

Effective Date and Changes to Privacy Policy

The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy. We may change this Privacy Policy from time to time at our discretion and when required by law, we will notify you of changes to this Privacy Policy. Material changes will be posted to this page. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions. 

Acceptance of the Privacy Policy

Please review this privacy policy very carefully. By using the Services, you accept the terms of this Privacy Policy, and our Terms of Use.

Encryption and Firewalls   

All information, including but not limited to chat transcripts and personal information is encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All information received is maintained on secure servers. Access to stored information is protected by multi-layered security controls including firewalls, encryption, role-based access controls, and passwords. 

Retention Period

Private messages are stored for up to one year. Bettermind will store your user account. After a period of inactivity greater than 1 calendar year, 

 

Non-discrimination  

Bettermind does not and shall not discriminate on the basis of race, colour, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. 

Our Relationship to You 

Bettermind is a data controller with regard to any Personal Information collected from Users of its Service. A "data controller" is an entity that determines the purposes for which and the manner in which any information, personal or otherwise is processed. 

Individual Rights. 

If you believe that we have infringed or violated your privacy rights under applicable law or this Privacy Policy, please contact us at the contact information below so that we can work with you to resolve your concerns. You may also lodge a complaint with the competent data protection authority regarding the processing of your Personal Information.

Limitation of liability

As messages are confidential and anonymous, we don’t and can’t offer a counselling service. 

 

This Private Policy statement is kept under regular review.

 

Notice

 

Please send all questions, comments and notices regarding this Privacy Policy to support@benamor.co.uk

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